Introducing Joonto, the first personalized one-on-one communications platform that allows customers to talk directly with employees via text messaging and voice, without the complications of third-party apps or clunky office phone systems.
Joonto brings the power and convenience of SMS text messaging using native iMessage messaging services directly between your customers. Whether using traditional call center metrics or applications such as CRM or Automated Marketing Tools to manage, track, and record activity levels as well as direct correspondence between users and customers; tracking company reps text messaging is now possible.
Joonto allows users the ability to track all their mobile device communications through a thin-client app that simply syncs all customer contacts with Joonto’s Cloud Services, assigning a new virtual “Joonto” phone number for each of the user’s contacts. By dialing, or texting this new virtual “Joonto” number from native Phone apps such as iMessage, a call or text is automatically routed through Joonto, directly to the user contact’s original phone number.
When a customer receives a phone call or text message through Joonto, when replying, will automatically be communicating directly with company reps instead of an automated phone or texting service. Once a message or phone call is sent or received, Joonto is able to automatically track, monitor, or record each and every customer communications and correspondence. By creating a virtual tracking solution, Joonto seamlessly syncs with CRM providers and services for tracking each customer’s text and mobile activities.
With Joonto, jumpstart your mobile communications with the power of metrics, tracking, and monitoring of your customer communications and correspondence. Unleash the power of personalized one-on-one communication through Joonto today.